Customer Service is the provision of service to customers before, during and after a purchase. Teletec has Customer Service Centers strategically located in all major cities of Pakistan. Teletec is committed to give best possible customer services to its valuable customers across Pakistan.
We have professional and skilled Customer Service Representatives to serve our customers in best possible way to give them a very good experience.
Technical support is a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product.
Teletec has a very skilled team of technical support which composed over foreign trained staff for specific principles , We also serve customers on Online Technical Support through which if any customer want online help with respect to any application or usage issue he/she can call at Teletec Service Center for online Technical queries and help.
Research And Development
The phrase research and development (also R and D or, more often, R&D), according to the Organization for Economic Co-operation and Development, refers to "creative work undertaken on a systematic basis in order to increase the stock of knowledge, including knowledge of man, culture and society, and the use of this stock of knowledge to devise new applications“.
Teletec R&D is equipped with high class instruments and devices as Spectrum Analyzers, Oscilloscopes, Frequency Generators etc to work on level 4 and high end calibration services for GSM/CDMA phones as per principles' requirement and share there expert knowledge with respect to our network issues with principle’s R&D for rectification of technical issues and problems
Quality control is a process by which entities review the quality of all factors involved in production, repairing or servicing. Quality Control is the most important inspection control of all in cases where, we have to provide good services up to customer satisfaction level.
Teletec is equipped with latest Mobile Phones Testers (from Germany) to cater high level of quality control and check all key elements and parameters required for a balanced high class performance check for each and every device/phone after repair attempt.